Shipping Policy

Last Updated: June 2026

At Maple & Oak, we’re committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below for information regarding processing times, delivery estimates, and shipping details.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or holidays.

During high-demand seasons, holidays, or promotional events, processing times may be slightly extended.

Shipping Time Estimates

Estimated delivery times may vary depending on your location and carrier availability.

United States

  • Standard Shipping: 7–15 business days

Canada

  • Standard Shipping: 8–18 business days

International Orders

  • Estimated Delivery: 10–25 business days

Please note that delivery times are estimates only and are not guaranteed.

Shipping Costs

We currently offer:

🇺🇸 Free Shipping on Orders Over $49

Shipping fees for orders below the free shipping threshold will be calculated at checkout.

Any applicable taxes, customs duties, or import fees are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow 2–5 business days for tracking updates to appear after shipment.

Delayed or Lost Shipments

While we work with trusted shipping carriers, delays may occasionally occur due to:

  • Weather conditions
  • Carrier delays
  • Customs processing
  • High shipping volume
  • Incorrect shipping information

Maple & Oak is not responsible for delays caused by carriers or circumstances beyond our control.

If your package appears lost or significantly delayed, please contact us and we’ll do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, shipping delays or additional charges may occur.

We are not responsible for packages delivered to incorrectly entered addresses.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the packaging

We will review the issue and work toward a suitable resolution.

International Shipping

For international orders:

  • Customs duties and import taxes may apply
  • Delivery times may vary depending on local customs processing
  • Customers are responsible for any additional import-related fees