Shipping & Delivery
ENGLISH VERSION
Shipping Information
At Maple & Oak, we’re committed to delivering your order as quickly and smoothly as possible.
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.
During busy seasons, holidays, or promotional events, processing times may be slightly extended.
Estimated Delivery Times
United States
7–15 Business Days
Canada
8–18 Business Days
International Orders
10–25 Business Days
Please note that shipping times are estimates and may vary depending on carrier performance, customs clearance, weather conditions, or high shipping volume periods.
Free Shipping
We currently offer:
🇺🇸 Free Shipping on Orders Over $49
Shipping costs for orders below the free shipping threshold will be calculated at checkout.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow 2–5 business days for tracking updates to appear.
Delayed or Lost Packages
While we work with trusted shipping partners, occasional delays may occur due to circumstances beyond our control, including:
- Weather conditions
- Customs processing
- Carrier delays
- High seasonal demand
- Incorrect shipping information
If your package appears delayed or lost, please contact our support team and we’ll do our best to assist you.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping information is entered correctly at checkout.
We are not responsible for packages shipped to incorrectly entered addresses.
Additional shipping charges may apply if a package must be re-shipped.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the damaged item(s)
- Photos of the packaging
We will review the issue and work toward a suitable resolution.
International Shipping
For international orders:
- Customs duties and taxes may apply
- Delivery times may vary depending on local customs
- Customers are responsible for any import-related fees
Contact Us
If you have any questions regarding shipping or delivery, please contact us: