Return & Refund Polic
At Maple & Oak, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Please review our return and refund policy below.
Return Eligibility
We accept returns within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unused and in original condition
- Be returned in the original packaging
- Include all accessories and components
- Not show signs of wear, damage, or misuse
Items returned without prior authorization may not be accepted.
Non-Returnable Items
For health, safety, and hygiene reasons, certain items may not be eligible for return, including:
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items
- Used or damaged products caused by customer misuse
How To Request A Return
To initiate a return, please contact our customer support team and provide:
- Order Number
- Full Name
- Reason for Return
- Photos of the product (if applicable)
Email:
Our team will review your request and provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was received
- The product arrived defective
We recommend using a trackable shipping service when returning items.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be issued to the original payment method.
Refund Timeframe
Approved refunds are typically processed within:
5–10 Business Days
Please note that your financial institution may require additional processing time before the refund appears in your account.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Order Number
- Photos of the product
- Photos of the packaging
We will work quickly to resolve the issue.
Order Cancellations
Orders may be cancelled before processing begins.
Once an order has been processed or shipped, cancellation may no longer be possible.
If you need to cancel an order, please contact us as soon as possible.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different item, please return the original item (if eligible) and place a new order.
Need Assistance?
We're always happy to help.
If you have any questions regarding returns or refunds, please contact us: